Artificial Intelligence

The Problem

Depending on who you believe, Artificial Intelligence is either the most exciting or the most terrifying technological development in human history.

The hype machine is in full swing, with breathlessly utopian claims battling for airtime with full-on dystopia. Every organisation in every industry needs to grapple with their approach to AI sooner rather than later.

But where to begin? 

How on earth do we understand, let alone work with these strange new tools?

How do fearful humans adopt – and adapt – to this technology?

How should workflows, roles, and organisational structures change to accomodate AI?

The Behavioural Approach

AI is unlike any previous technology. Far from the predictable mechanistic computers we’re all used to, AI is opaque, emergent, and unpredictable.

Use cases aren’t obvious: AI is far better than expected at some tasks, but far worse than expected at others.

Adopting AI is as much about culture and behaviour as it is about capability. Teaching people what to do and how to do it won’t be enough.

Together we’ll apply the Adaptive Adoption framework from the book “Adopting AI: The People-first Approach”:

• Embrace Complexity – what does AI “complexity” mean in your unique context? How do you handle it?
• Accept Democracy – how do you empower your people to identify potential use cases?
• Enable Experimentation – what are the barriers in your context to a culture of challenge, collaboration, and psychological safety? 
• Integrate Ethics – what are the key ethical challenges of AI adoption for your team and your organisation?
• Prioritise Behaviour – how do you change your organisational environment to make the right behaviours easier?

Solutions

Inspire, entertain, and educate your team with an engaging Keynote.

Quickly understand barriers and design practical interventions to shift behaviour with the 1-day Behaviour Lab.

Go deeper to really understand what shapes behaviours in your team and what’s stopping change, and develop an intervention plan and a measurement approach with a 4-week Behaviour Sprint.

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