Organisational Culture

The Problem

You’ve workshopped your “Shared Values”. You’ve designed the posters and printed the laptop stickers. You’ve held a launch event with senior Execs talking about what those values mean to them.

But now what?

Has anything really changed?

If you randomly stop someone in the corridor, are you confident they’ll even remember the values?

Across organisations and industries, organisational culture occupies a strange position. Everyone agrees it’s crucially important, a sentiment summed up in the oft-heard quote “culture eats strategy for breakfast”.

Yet there’s widespread disagreement about what it is – and how to change it.

Too often, “culture change” defaults to telling people how we’d ideally like them to behave. Too often, we imagine that culture means shared values posters.

There’s a lot more to it than that…

The Behavioural Approach

Every organisation is a factory that manufactures behaviours.

A complex interplay of factors influences behaviour – and therefore culture – in an organisation.

Processes, policies, systems, tools, KPIs, metrics, reward, remuneration, role descriptions, org structures, relationships, social norms, physical environment, geography, and many others create the environment that subtly – or sometimes not-so-subtly – shapes behaviour.

Telling people how to behave won’t make much difference if this array of factors makes it hard for them to behave that way, creates norms encouraging different behaviours, or incentivises them to do something else.

A behavioural solution to changing culture means identifying the behaviours we want to see, understanding the organisational and psychological barriers to those behaviours, and developing strategies to remove those barriers and sustainably, measurably change behaviour.

Together, we’ll unpack why your culture is what it is, and identify a range of interventions to change it.

Solutions

Inspire, entertain, and educate your team with an engaging Keynote.

Quickly understand barriers and design practical interventions to shift behaviour with the 1-day Behaviour Lab.

Go deeper to really understand what shapes behaviours in your team and what’s stopping change, and develop an intervention plan and a measurement approach with a 4-week Behaviour Sprint.

Learn More